Shipping policy

Thank you for choosing UK Prime Trade. We are dedicated to delivering your premium pet products safely and efficiently across the United Kingdom. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking details as soon as your order has shipped.

  • During high-volume periods (such as seasonal sales or holidays), processing times may be extended by 1–2 days. We appreciate your patience.

2. Domestic Shipping Rates & Estimated Delivery

We offer reliable shipping options across the UK. Delivery times are calculated from the date of dispatch:

Shipping Method Estimated Delivery Time Shipping Cost
Standard UK Delivery 3 – 5 Business Days Calculated at Checkout / Free on Promotional Orders
Tracked & Insured Shipping 2 – 4 Business Days Premium Secure Rate at Checkout

Please Note: Delivery estimates are realistic timeframes provided by our premium logistics courier services. On rare occasions, delays may occur due to external factors like severe weather or courier disruptions.

3. Shipping Locations

We currently provide fully tracked shipping services to all destinations within the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

At this moment, we do not offer international shipping outside of the UK.

4. Order Tracking

Once your order is handed over to the courier, an automated email containing your unique Tracking Number and link will be sent to you. Please allow 24 hours for the tracking information to update on the system. You can track your pet’s package directly through our store or the courier's official portal.

5. Delivery Address Accuracy

Please double-check your shipping address carefully at checkout. UK Prime Trade cannot be held responsible for orders that fail to deliver or are misdelivered due to incorrect, incomplete, or outdated address details provided by the customer.

6. Lost, Damaged, or Missing Shipments

Your satisfaction is our priority. If your order arrives damaged or gets lost in transit, please inspect the package and contact us within 7 days of delivery (or the expected delivery date) at sales@ukprimetrade.co.uk. We will immediately investigate the issue with the carrier and arrange a priority replacement or refund for you.

7. Contact Us

For any questions regarding your order status, delivery, or tracking updates, our customer support team is here to assist you:

  • 📧 Email: sales@ukprimetrade.co.uk

  • 🕒 Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)